Automate and digitalize
the management of reports
in your organization, ensuring
the anonymity of the reporter
Mitigate the cost of fraud
with SHOGUN Ethical Line
Regulatory compliance with SHOGUN Ethics Line:
European Directive on Whistleblower Protection
ISO 37001: Anti-Bribery Management System
ISO 37002: Whistleblowing System
General Data Protection Regulation (GDPR) of the EU, Corporate Anti-Fraud Program, and COSO
Get to know our ethical line
Features
¿What is a reporting channel
or ethical line?
It is a tool that allows employees, suppliers, and customers to report irregularities, suspicious conduct, or workplace abuses within an organization.
Ethical lines or reporting channels not only enable the reporting of possible irregularities or abuses but also prevent individuals from engaging in acts of corruption or harassment, among other misconduct.
¿How does SHOGUN Ethical Line work?
SHOGUN is an ethical line that automates the management of complaints and reports within your organization while ensuring the whistleblower's anonymity.
Through a mobile application, a reporting website, or both, members of your organization can make anonymous reports. The reports are directed to responsible investigators who can view them on a dashboard with multiple functions that enhance their investigation. There will be real-time communication between the anonymous whistleblower and the investigator.
SHOGUN aims to make the reporting process within your organization an intuitive, fast, and secure digital experience for the whistleblower.
European Directive on Whistleblower Protection
ISO 37301: Compliance Management System
ISO 37001: Anti-Bribery Management System
ISO 37002: Whistleblower Channel System
EU General Data Protection Regulation
Corporate Anti-Fraud Program
COSO: Committee of Sponsoring Organizations of the Tradeway Commission
Features
SHOGUN Ethical Line
Whistleblower anonymity is guaranteed if desired. Our ethics hotline does not extract data from your device
Communication is direct and in real-time between the whistleblower and investigator
User-friendly and secure technology for the whistleblower, only requiring internet access or a mobile device
Our technological developments are intuitive, ensuring an inclusive ethicalline for your employees
SHOGUN's technology allows real-time tracking of reports
Reports can be automatically or manually redirected within the organization or externally through a third party
Reports are stored in a database with all information security protocols
With SHOGUN, you get encrypted communication and storage, as well as personalized access control
Efficient and straightforward auditing of your ethical line
Data analytics and big data functionalities applied to reports
Complies with the General Data Protection Regulation (GDPR).
Adapted to the requirements of the European Union Whistleblowing Directive
Our ethical line allows you to meet regulatory requirements for reporting
LImplementing SHOGUN in your organization facilitates internal and external communication of reports, enhancing the credibility and trust of all parties associated with the entity
Utilizes the best global practices and technological developments available in your ethical line.
Plans
Learn about the solutions SHOGUN
SHOGUN Ethical Line is designed to provide solutions tailored to the needs of each organization. Explore the plans we offer and choose the one that best fits your budget and organizational structure.
| Basic | Business Web | Business App & Web | Business Premium | ||
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| Anonymous Reporting |  |
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| Basic Reporting Website | |
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| Independent Backend and Database | |
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| Pro Administrative Dashboard | |
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| Custom Reporting Website | |
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| Integration of Different Communication Categories (Reports and Complaints) | |
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| Multiple Companies in a Single Reporting Channel (Business Groups) | |
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| Custom Reporting App | |
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| Internal Normative Development | |
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| External Reporting Management | |
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| External Reports on Complaints | |
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| Reporting Flowchart | |||||
| Monthly investment | Desde Starting from 60,00 | According to organizational requirements | According to organizational requirements | According to organizational requirements |
Solutions
Know the solutions
SHOGUN
SHOGUN Ethical Line is designed to adapt to the needs and requirements of each organization. Our technology allows us to make an impact in all industries, organization sizes, and any ethics channel management system. Below, we detail the scope of each of our solutions:
Business Ethical Line
This ethical line is focused on corporate groups or businesses that aim to become industry leaders in ethics management through their reporting channel.
The SHOGUN Business Ethical Line offers a high degree of customization according to your organization's technical and branding guidelines. Thanks to its technology, it provides significant value to your organization through its reporting channel. Learn more about this solution:
Business Reporting App:
With the Business package, you also get an APP for anonymous reporting, customized to your corporate image. Some of the features include:
- Customization of the reporting app for your organization
- Available on IOS and Play Store
- Customization of reporting categories
- Customization of forms
- Allows attachment of supporting files as evidence
- Whistleblower tracking
- In-app notifications
- News section
Business Reporting Website:
The Business package includes the development of a customized reporting website for your organization, where anonymous reports can be submitted. Some website features include:
- Customization of the reporting website for your organization
- Customization of reporting categories
- Customization of forms
- Allows attachment of supporting files as evidence
- Whistleblower tracking
Know the details of this solution
Menu of Digital Ethics Line Options:
In this menu, the whistleblower will have access to the following options:
- Customized Reporting Website
- Download Custom Reporting App via IOS or Play Store
- Business Dashboard
- Internal Ethics Channel Regulations
Business Reporting Dashboard
Through a dashboard tailored to your organization's requirements, you will receive reports generated from the website or app. Some dashboard features are:
- Secure authentication
- Storage of reports
- Report search functionality
- Export reports in office format
- Administration based on reporting categories and types
- Automatic or manual assignment of reports
- Real-time chat with whistleblowers
- Administrator profiles
- Access lists
- Data analytics on reports and users
- Sending of mass notifications
- Audit functions
Ethical Line Newsletters:
Get socialization newsletters related to the reporting channel customized according to your organization's image.
Basic Ethical Line
This solution is designed for SMEs or organizations looking to meet regulatory requirements regarding reporting channels. It is very accessible and can be implemented quickly. Here are its characteristics:
Private Profile in the Reporting App
Receive reports anonymously through a profile configured in the Basic Reporting App. Some of its features are:
- Configuration of a private profile within the Basic Reporting App
- Available on IOS and Play Store
- Customization of reporting categories
- Allows attachment of supporting files as evidence
- Whistleblower tracking
- In-app notifications
Private Profile in the Reporting Website:
Receive reports anonymously through a profile configured in the Basic Reporting Website. Some of its features are:
- Configuration of a private profile within the Basic Reporting Website
- Customization of reporting categories
- Allows attachment of supporting files as evidence
- Whistleblower tracking
Know the details of this solution
Menu of Digital Ethics Line Options:
In this menu, the whistleblower will have access to the following options:
- Tutorials
- Private reporting website profile for the client
- Download a generic reporting app via IOS or Play Store
- Private investigator dashboard profile
- Internal ethics channel regulations provided by the client
Private Profile in the Reporting Dashboard:
Receive reports made on the app and website through a private profile created within the reporting dashboard. Some features are:
- Secure authentication
- Storage of reports
- Export reports in office format
- Administration based on reporting categories
- Real-time chat with whistleblowers
- Data analytics on reports
Ethical Line Newsletters:
Get socialization newsletters for your organization related to the reporting channel with basic customization.
Additional
Benefits
With your subscription to SHOGUN Ethica Line, gain access to training programs with CAPACITA,
a leading company in professional training in the fight against fraud and organizational assurance in Ibero-America.
Learn more this solution
- VIP access to webinars: Includes materials, recordings, and certificates
- Discounts on virtual and in-person courses
- Complimentary membership in the Capacita streaming service, an exclusive benefit in business packages
Security
Security
SHOGUN Ethical Line is made possible by SHOGUN MONITOR,
a cloud-based web technology system that includes all the elements needed to ensure the proper functioning, storage, and security of your reporting channel's information.
Here are some characteristics of SHOGUN MONITOR
Web service and servers
SHOGUN MONITOR provides cloud-based installation services. This means that your information will be hosted on virtual servers with all the necessary configurations for system installation. Some of the web technologies and third-party services used for its operation include:
- Mongo Atlas: A database service that also provides encryption, automatic backups, and shard creation. It has certifications such as SOC 2, EU-US Privacy Shield, HIPAA.
- Digital ocean:A service that stores web clients with certifications including SOC 2, SOC 3, Cloud Security Alliance, GDPR, and Global Cross-Border Privacy Rules.
- Sendgrid: A service for sending emails with SOC 2 certification.
- Heroku:A platform where the backend is stored and executed. It allows resource scaling if necessary and has security measures to prevent port scanning or DDoS attacks. The service has certifications including ISO 27001, ISO 27017, ISO 27018, SOC 2.
- Amazon S3: A service for storing attached files.
Security
Learn about the security measures that SHOGUN MONITOR has in place to protect your data and the system:
- TLS Encryption: Encrypted access for both clients and the backend using an independent encryption key.
- Dashboard with User-Controlled Access: Modifications to reports and other sensitive data cannot be made without access to SHOGUN servers.
- Security Authentication:Two-step authentication system for users with access to the administrative dashboard.
- Database Shard Creation: Mirrors of the database are created, allowing the system to continue functioning in case of server errors.
- Anonymity of Reports:To ensure anonymity, the system does not store or collect data from connected devices, preventing exposure of the whistleblower and any attempt to trace the information. All access is done through the report code.
- SSH Connection: System updates are done using the SSH protocol, ensuring data encryption.
- Custom Server Configuration: Server configuration includes blocking unauthorized access and access to additional information such as folders that may be used for other purposes.
- DDoS or Brute Force Attack Prevention: To prevent these situations, the following security measures are in place:
-TCP Syn cookies.
-Limiting client connection speeds.
-Blocking port scan detection.
-Blocking connections with suspicious behavior. - Access Control Lists (ACL): The backend, along with the database, manages access control lists to configure permissions, restricting access to sensitive sections of the system to prevent data modification or unauthorized access. These ACLs are related and configured based on the creation and editing of profiles in the administrative dashboard.
Other Services
In Shogun, we recognize the importance of promoting good corporate governance practices de and ethical management in organizations.
We understand that addressing these aspects is crucial, and we believe that the key to doing so effectively is through a Corporate Integrity Program (CIP) that places ethical values at the core of corporate culture. An essential component of this program is a digitized whistleblowing platform that is consistently updated with the latest technological trends.
At SHOGUN, we offer the opportunity to collaborate personally with internationally recognized experts or allied firms with extensive experience in this field. This collaboration aims primarily to guide and instruct our clients on optimizing Shogun's ethical line technology through professional best practices in corporate integrity and ethics. This way, a comprehensive perspective is achieved where technology combines with international best practices to promote integrity and ethics in the corporate environment.
The essential elements that make up an effective Corporate Integrity Program are as follows:
The Code of Ethics or Conduct stands as a fundamental pillar guiding employees and business partners in the organization, establishing standards to follow, promoting desired behaviors, and deterring unethical practices.
Shogun understands the critical importance of the Code of Ethics in defining conduct and responsibilities, as well as its role in resolving ethical dilemmas and decision-making.
The Ethics Committee plays a fundamental role as the administration entity of the Corporate Integrity Program, focusing on promoting good corporate governance practices and ethical management.
It is crucial to precisely define the functions, authority, and responsibilities of this committee to ensure the effective operation of the Corporate Integrity Program.
The whistleblowing channel operation protocol is a document intended to be known to the general public and has the primary purpose of guiding whistleblowers and stakeholders in the whistleblowing channel on the proper use of the reporting line and adjusting their expectations regarding the results that can be expected, the responses they can obtain, and their possibilities of interaction with the team that manages and operates the reporting line.
The investigation protocol for complaints establishes a clear and rigorous path for the investigation and handling of complaints submitted through SHOGUN's digital whistleblowing channel.It must be rooted in solid ethical principles and comply with legal regulations.
Each stage of the process is governed by values of impartiality, confidentiality, objectivity, and fairness, ensuring that complaints are treated with the seriousness and attention they deserve.
This manual establishes the basis for an effective and reliable process through which complaints are received and managed by the dedicated team, focusing on promoting good corporate governance practices and ethical management in your organization.
The manual provides precise details on the necessary steps to receive, assess, investigate, and resolve complaints.
From the initial receipt to the conclusion of the investigation, each step is described meticulously, offering a reliable guide for those responsible for managing complaints to operate in accordance with applicable policies and procedures in the organization.
The whistleblowing channel policy is established as a strategic public document. The whistleblowing channel policy sets the guidelines for proper communication, ensures confidentiality, anonymity, protections against possible reprisals, and full compliance with current legal regulations.
Additional Services
In addition, our advisory team can provide support in additional services related to SHOGUN's digital ethical line, including:
Our external complaint management service is a comprehensive service that provides you with SHOGUN technology and best practices in complaint management. Our highly trained team is responsible for receiving and evaluating each complaint impartially and professionally, in order to determine if it is a real complaint that should be addressed according to your organization's complaint investigation protocol.
We provide advice for conducting special investigations in cases where they cannot be handled by internal resources due to special circumstances such as a conflict of interest or other complex situations that need to be addressed by an external party for greater objectivity.
We provide professional advice to ensure that the hiring of external experts is beneficial for the purposes of the assigned investigation, adhering to legality and the highest ethical standards.
This service includes consulting, in which an experienced SHOGUN consultant will dedicate hours to participating in your ethics committee, reviewing prior documentation and participating with a voice, but without a vote, in the resolutions to be adopted.
This service aims to raise awareness among committee members, directors, managers, and other collaborators about the importance of good governance practices in ethics management. The objective of this training is to emphasize the importance of these topics to the target audience. The training program will be adapted according to the audience and the specific requirements of each case to meet the training objectives.